Q&A.
Questions we often get before a visit. If you don't find your answer, feel free to contact us.
Hair concerns in Bangkok
Why has my hair felt rough and frizzy since moving to Bangkok?
Bangkok's tap water is harder than Japan's, and its minerals tend to stay on the hair surface, making it feel rough. Add strong sun, humidity and PM2.5, and many people feel their hair has changed even with the same care routine. We suggest honey treatment and hair repair treatment to help bring back lost moisture and manageability.
Thailand's water and climate have damaged my hair. Can I get advice?
Yes. Damage from hard water, strong UV and humidity is the most common concern we hear in Bangkok. We'll suggest options including hair repair treatment, honey treatment and home care.
Humidity makes my hair frizz. Can you help tame it?
Yes. We'll suggest a combination of a cut that adjusts the base shape with hair repair and honey treatments.
About the salon
What kind of salon is this?
バンコク・トンローのヘアサロンです。東京のヘアデザインから着想を得た感性と、バンコクで培ってきた経験をもとに、自然体で楽しめるヘアスタイルをご提案します。
What is the salon's concept?
「自然体の美しさを、バンコクの日常に。」髪が自然にまとまること、自分らしい色や質感を楽しめること、毎日を少し心地よく過ごせること。特別な日のためだけではない、日常に寄り添う美しさを大切にしています。
Are you on Instagram?
Yes. Follow @balcony_hair_ for our latest styles and news.
Booking & payment
How do I book?
Online booking (reservia) is the easiest, available 24/7. No account needed: just pick a menu and time and your booking is done. You can book from overseas any time, too. We also take bookings by phone (02-115-7714).
Can I book same-day or walk in?
If we have availability, we can see you the same day. To be sure of your preferred time, we recommend booking online in advance.
Can I request a specific stylist?
Yes. Choose your stylist when booking online. There's no nomination fee.
Should I tip?
Tipping isn't required. It's always appreciated if you're happy with your visit, but it's entirely up to you.
Do you have coupons or promotions?
We announce seasonal promotions in our news and on Instagram.
Hair repair & honey
What is the "honey treatment"?
Our signature treatment, using the moisturizing power of natural honey to give hair a soft, glossy finish. It's 500 THB and can be added to any menu. There's also a Premium version with home-care products (1,200 THB).
What is the "hair repair treatment"?
A treatment that repairs hair from the inside, aiming to leave hair tired from repeated color and perms, Bangkok's hard water and sun feeling smooth and manageable again (from 3,000 THB). The more you continue, the more you'll notice the difference.
「透けるカラー」とは何ですか？
Our signature color, with a lightness and translucency that last (from 2,000 THB). We replenish protein inside the hair as we color, creating delicate tones that let the light through.
What are honey color and honey perm?
For +500 THB, we build the honey treatment process into any color or perm. It helps repair the inside of the hair during the chemical service and keeps damage down.
Language & first visits
Is it okay if I only speak Japanese?
Yes. We can take care of you in Japanese, from consultation to finish.
It's my first visit. What should I book?
We recommend starting with a cut and consultation. We'll suggest a combination of honey treatment and hair repair treatment to suit your hair concerns.
Kids, men & travelers
I'm a visitor, not a resident of Thailand. Can I still come?
Of course, you're very welcome. Drop in for hair maintenance or a honey spa while you travel. Online booking needs no registration and works from overseas.
Access & location
How do I get to the salon?
Our address is 14/1 Sukhumvit 47, Bangkok. About a 7 min walk from BTS Phrom Phong or Thong Lo, down Soi 47 next to Rain Hill, on the 2nd floor.
What if I left something behind?
Please call us (02-115-7714). We'll check and get back to you.